For optimal system performance and up-time

• 24 x 7 critical operational support
  
  
• Operational support during business hours
  
  
• Logging of issues, resolutions and modifications Via telephone through central support line or via internet
  
  
• Free software upgrades and enhancements
  
  
• Reduced rates for projects, training and on-site work
  
  
• Information on new developments
  
  
• Invitations to focus groups and user group meetings
  
  
• Bonus features
  
  
• Access to the MatrixGroup Support Web Site
  
  
• Opportunity to provide input for new software versions